𝐄𝐯𝐞𝐫𝐲 𝐲𝐞𝐚𝐫 𝐡𝐞 𝐞𝐱𝐩𝐞𝐜𝐭𝐬 𝐟𝐚𝐦𝐢𝐥𝐢𝐚𝐫 𝐟𝐚𝐜𝐞𝐬. 𝐄𝐯𝐞𝐫𝐲 𝐲𝐞𝐚𝐫 𝐭𝐡𝐞 𝐫𝐨𝐨𝐦 𝐢𝐬 𝐲𝐨𝐮𝐧𝐠𝐞𝐫 𝐭𝐡𝐚𝐧 𝐭𝐡𝐚𝐭. 🇨🇦
Miles Walker is channel development manager at Kaseya, based in Vancouver with the head office in Miami. He has worked this show three or four years running, and he joined us at ASCII Edge in Toronto to talk about where SMBs actually start.
𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐚𝐧𝐝 𝐭𝐢𝐦𝐞. 𝐇𝐞 𝐠𝐚𝐯𝐞 𝐮𝐬 𝐭𝐰𝐨 𝐚𝐧𝐬𝐰𝐞𝐫𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐩𝐫𝐢𝐜𝐞 𝐨𝐟 𝐨𝐧𝐞.
Miles put AI alongside the arrivals he has already lived through, the DVD and the internet among them. The work now is the same work as then: figure out how it makes life easier and how it makes the businesses you serve run better. Saving money helps.
🔴 On the myth he would bin: that AI is terrifying and coming for every job. Some roles will change, and his read is that the people who embrace it end up in better ones. The people running away from it are the ones with a problem.
🔴 His guidance for MSPs over the next twelve months: work out which tools actually suit you. Not every AI tool fits every MSP, and spending heavily on something that mostly writes emails is not a strategy.
🔴 His practical version: find the five or six tools that genuinely save you money and make you more efficient, and go deep on those rather than wide on everything.
🔴 A point we added on the day: match the model to the job. Reaching for the most expensive option to draft an email is how budgets disappear without much to show for it.
🔴 His highlight was the new faces. Businesses a year old, some a couple of years old, all choosing a Canadian show to understand the Canadian market.
🔴 That is what he thinks sets ASCII Edge apart. Canadian content and Canadian vendors alongside the American and European ones.
New rooms are where new ideas come from. 🎙️
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Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation. This is an Independent commentary. Third-party excerpts are credited on screen or in the show notes. Some voices in this program are AI-generated.